GTG has a 10 minute discretionary period of lateness. This means if you are going to be late, we can honour a small 10 minute period in which we can still carry out your appointment. If you are more than 10 minutes late, we will be unable to go ahead with your treatment and you will be charged accordingly (see Cancellation Policy). If you anticipate that you will be late, please do let us know in advance so we can try help. You can call us on 01698323588. If we can answer it means we are just to busy make beautiful nails.